Shipping policy

Shipping & Payment

At GEEMEEO, each piece is made with care and intention. Here's everything you need to know about how your wearable art reaches you.

Shipping

Within India

Where We Ship:

  • We ship to all serviceable pin codes across India
  • Urban and metro areas
  • Tier 2 and Tier 3 cities (subject to courier serviceability)

Shipping Cost:

  • Free shipping on all orders across India

Processing Time:

  • Orders are processed and dispatched within 2-3 business days of order confirmation
  • You'll receive a shipping confirmation email with tracking details once your order is dispatched

Delivery Timeline:

  • 5-7 business days from dispatch
  • Metro cities: 3-5 business days
  • Remote areas: 7-10 business days

Courier Partners:

  • We use trusted courier partners: Delhivery, BlueDart, or similar
  • You'll receive tracking information via email and SMS
  • Track your order in real-time using the tracking link

Delivery Notes:

  • Someone must be available to receive the package
  • A valid phone number is required for delivery coordination
  • Courier partners may call before delivery
  • If delivery fails due to unavailability, the courier will attempt redelivery (additional charges may apply for multiple attempts)

International Shipping

Current Status:

  • We currently ship within India only
  • International shipping is coming soon

If You're Outside India:

  • We're expanding to UK, UAE, and Europe soon
  • Join our newsletter to be notified when we launch international shipping
  • Email us at hello@geemeeo.com to express interest—we'll notify you first

Packaging

Your wearable art arrives with intention:

  • Premium packaging that reflects the care behind each piece
  • Care instructions for maintaining your piece
  • Eco-conscious materials wherever possible

Each package is inspected before dispatch to ensure it meets our standards.

Tracking Your Order

Order Confirmation:

  • Immediate email confirmation after placing your order
  • Includes order number, items purchased, and expected timeline

Shipping Confirmation:

  • Email + SMS notification when your order ships
  • Includes tracking number and courier partner details
  • Estimated delivery date

Track in Real-Time:

  • Click the tracking link in your email
  • Or visit the courier website and enter your tracking number
  • Live updates on package location and status

Need Help?

  • Contact us at hello@geemeeo.com or WhatsApp: +91 8447800738
  • Include your order number for faster assistance

Delivery Issues

If You're Not Available:

  • Courier will attempt delivery 2-3 times
  • Update delivery instructions with the courier directly
  • Arrange redelivery using tracking link or courier contact

If Your Package Is Delayed:

  • Delays may occur due to weather, holidays, or courier issues beyond our control
  • Contact us if your order is delayed beyond 10 business days
  • We'll coordinate with the courier to expedite delivery

If Your Package Is Lost:

  • Contact us immediately at hello@geemeeo.com
  • We'll file a claim with the courier
  • A replacement will be shipped once confirmed (subject to availability)

If Your Package Arrives Damaged:

  • Inspect immediately upon delivery
  • Take photos of the damaged package and product
  • Contact us within 24 hours at hello@geemeeo.com
  • We'll arrange a replacement at no cost

Important: Do not accept a package that appears severely damaged. Refuse delivery and contact us immediately.

Shipping Restrictions

We cannot ship to:

  • PO Boxes (require physical address)
  • Military APO/FPO addresses (currently)
  • Areas not serviced by our courier partners

If your pin code is not serviceable, we'll notify you and offer a full refund.

Payment

We accept multiple payment methods to make your purchase seamless.

Payment Methods Accepted

UPI:

  • Google Pay
  • PhonePe
  • Paytm
  • BHIM
  • Any UPI app

Credit & Debit Cards:

  • Visa
  • Mastercard
  • RuPay
  • American Express

Net Banking:

  • All major Indian banks supported
  • Secure redirection to your bank's portal

Digital Wallets:

  • Paytm
  • Mobikwik
  • Freecharge
  • Other popular wallets

International Payments:

  • PayPal (for international customers, when available)
  • International credit/debit cards

Payment Security

Your payment security is our priority:

  • 256-bit SSL encryption for all transactions
  • PCI DSS compliant payment gateways (Razorpay)
  • 3D Secure authentication required for card payments (OTP verification)
  • No card details stored on our servers
  • All payments processed securely by trusted payment partners

We never see or store your complete card information.

Payment Processing

When Payment Is Charged:

  • Payment is authorized and captured immediately at checkout
  • Your order is confirmed once payment is successful

Payment Confirmation:

  • Instant email confirmation
  • Order number for reference
  • Payment receipt included

Payment Failures:

  • If payment fails, you'll see an error message
  • Common reasons: insufficient funds, incorrect card details, bank security block
  • Retry payment or use an alternative payment method
  • Contact your bank if issues persist

Bank Charges:

  • We do not charge any additional payment processing fees
  • Your bank may charge currency conversion fees (for international cards)

Order Cancellation

Before Dispatch:

  • Orders can be cancelled before dispatch (within 2-3 business days of order)
  • Contact us immediately at hello@geemeeo.com with your order number
  • Full refund if cancellation is successful

After Dispatch:

  • Orders cannot be cancelled once shipped
  • You may return/exchange after delivery (subject to our Returns & Exchanges policy)

Refunds

Refund Timeline:

  • Refunds processed within 5-7 business days of approval
  • Refunded to original payment method

Refund Method:

  • UPI: 1-2 business days
  • Cards: 5-7 business days
  • Net Banking: 5-7 business days
  • Wallets: 1-3 business days

Bank Processing Time:

  • Your bank may take additional 5-10 business days to reflect the refund
  • If refund is not received within 15 business days, contact us at hello@geemeeo.com

Refunds Are Issued For:

  • Order cancellation (before dispatch)
  • Damaged or defective items
  • Wrong item shipped
  • Size unavailable for exchange

For detailed refund conditions, see our Returns & Exchanges Policy.

Taxes & Duties

Within India:

  • All prices include applicable GST (Goods and Services Tax)
  • No additional taxes or duties at delivery

International Orders (When Available):

  • Prices exclude customs duties and import taxes
  • You are responsible for any customs charges in your country
  • Customs policies vary by country—check with your local customs office

Order Modifications

Changing Shipping Address:

  • Contact us immediately at hello@geemeeo.com
  • Address can be changed only before dispatch (within 2-3 business days)
  • Once shipped, address cannot be modified

Changing Order Items:

  • Not possible once order is placed
  • Cancel order (before dispatch) and place a new one
  • Or wait for delivery and use our exchange policy

Bulk & Corporate Orders

Planning to purchase multiple pieces for gifting or corporate purposes?

Benefits:

  • Priority processing
  • Consolidated shipping
  • Custom invoicing available
  • Dedicated support

Contact us:

  • Email: hello@geemeeo.com
  • Subject: "Bulk Order Enquiry"
  • Include: Quantity, designs of interest, delivery timeline

We'll respond within 24-48 hours with pricing and logistics.

Questions?

General Enquiries & Order Support:
hello@geemeeo.com
WhatsApp: +91 8447800738

Business & Partnership Enquiries:

hello@geemeeo.com

Response Time:
We respond within 24 hours (Monday-Friday, 10am-6pm IST)

Thank you for choosing GEEMEEO. We're honored to share wearable art with you.